Customer service is more than just a business buzzword—it’s the heart of how companies connect with their clients and communities. CILCSA...

Michael and Amy recently joined Beni on the couch at NewsChannel 20 to share some exciting news—a world-renowned speaker is coming to...

A big thank you to everyone who joined us last week at the David Jones Less Stress and More Customer Service Success keynote hosted by...

Catch Todd and Michael from CILCA on Newschannel 20 Marketplace discussing our exciting upcoming event at the UIS Student Union Center on...

Missed our Keynote Kickoff with Laurie Guest last week? Here's a quick recap!  Dive into Laurie's insights on busting out of the ordinary...

Laurie has decades of experience in customer service excellence. As a Midwest farmer's daughter, Laurie learned to master the art of...

Shop NOW - December 15th for Damon Priddy's 2nd annual toy drive, with all toys staying local and benefiting MERCY Communities! We’ve...

Get ready to be blown away by Jack Stahlmann…the Don’t Flinch Guy! The Intangible It, examines the “it” quality movie stars possess that...

The last month has been really exciting for CILCSA! Two amazing speakers and Two WOW award winners. It all kicked off May 12th with...