The Impact of Customer Service on a Business (Event Recap)
Customer service is more than just a business buzzword—it’s the heart of how companies connect with their clients and communities. CILCSA...
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Central Illinois Customer Service Association Events in Springfield, Illinois
Fri, Feb 28Cherry HillsFeb 28, 2025, 7:30 AM – 9:30 AMCherry Hills, 2125 Woodside Rd, Springfield, IL 62711, USAFeb 28, 2025, 7:30 AM – 9:30 AMCherry Hills, 2125 Woodside Rd, Springfield, IL 62711, USAThe Central Illinois Customer Service Association, with sponsors Mel-o-Cream and Peerless Cleaning & Restoration, is excited to host keynote speaker Brian Summerall, presenting “Leadership Lessons From Ted Lasso,” focusing on service, forgiveness, and caring for others.
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
— Kevin Stirtz
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